Cancellation policy – 48 hours notice please.

We understand everyone has busy lives and sometimes circumstances are beyond your control. If you have to cancel your appointment, we asked that you give us as much notice as possible, we require at least 48 hours notice prior to your appointment for your deposit to be transferred to a future booking.

If the cancellation is less than 48 hours notice your deposit will be lost.

We know these policies may be frustrating for clients to have to cancel at short notice for genuine reasons however, our stylists run busy columns and a late cancellation or no-show for an appointment has a big impact on the business. 

We will happily rebook a new appointment for you, although the following may apply.

  • We will request a deposit for the new booking.
  • We reserve the right charge to full price of the appointment missed due to a late cancellation or a no-show.

We thank you for your understanding and appreciate your custom.